> ## Documentation Index
> Fetch the complete documentation index at: https://help.scribe-mail.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BambooHR teammate sync not working

> Fix BambooHR synchronization issues in Scribe when teammate data is missing, outdated, or not syncing correctly into your workspace directory.

When synchronizing teammate data between Scribe and [BambooHR](/en/integrations/smart-fields/bamboohr-smart-fields), Scribe matches the primary email in Scribe with the work email field in BambooHR. If a teammate is not syncing correctly, it usually means their work email is missing from BambooHR.

## How to fix this

<Steps>
  <Step title="Check the work email field in BambooHR">
    Go to the employee's profile in BambooHR and make sure they have a valid work email configured. If the work email field is empty, Scribe will not be able to match the teammate.
  </Step>

  <Step title="Trigger a new sync">
    Once all employees have a valid work email in BambooHR, go back to Scribe and trigger a new synchronization. The data should sync right away.
  </Step>
</Steps>

<Info>
  If the issue persists after adding work emails and triggering a new sync, please [contact our support team](https://go.crisp.chat/chat/embed/?website_id=520828ac-2ec0-40d7-a5fd-b14c66323a7a) for assistance.
</Info>

## Related articles

* [Teammates overview](/en/teammates/teammates-overview)
* [Smart fields](/en/smart-fields)
* [Upload CSV](/en/teammates/upload-csv)