> ## Documentation Index
> Fetch the complete documentation index at: https://help.scribe-mail.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix the "Channel Not Found on Front" error

> Resolve the Channel Not Found on Front error when Scribe cannot match a shared inbox to a Front channel, with steps to fix your team channel setup.

The **"Channel Not Found on Front"** message means Scribe could not find a Front **channel** that matches a shared inbox address when installing its signature. Until Scribe can locate the channel, it can't install the signature for that inbox in [Front](/en/integrations/signatures/front-client-side).

## What a Front channel is

In Front, every email address is connected as a **channel**. A channel can belong to an individual teammate, or to a **team** as a shared inbox (for example `support@`, `sales@`, or `hello@`).

When Scribe installs a signature for a shared inbox, it looks up the Front channel that matches that email address and attaches the signature to the channel's team. This is what lets a whole team share the same signature on a shared inbox.

## Why this happens

Scribe raises this error when it can't resolve the shared inbox to a team channel in Front:

* **No matching channel.** No channel in Front uses that exact email address, so Scribe has nothing to attach the signature to.
* **The address isn't a channel.** The address exists in Front only as an alias or teammate, but the shared inbox itself hasn't been connected as a channel.
* **The channel isn't owned by a team.** The channel exists but belongs to an individual rather than a team, so Scribe can't create a shared team signature for it.
* **The email addresses don't match.** The address in Scribe doesn't exactly match the channel address in Front — often a typo, an alias, or a different domain.

## Resolution

<Steps>
  <Step title="Confirm the address is a Front channel">
    In your Front settings, check that the shared inbox is connected as a channel using that exact email address.
  </Step>

  <Step title="Make sure the channel belongs to a team">
    The channel must be owned by a team (a shared inbox), not an individual teammate, so Scribe can install a shared team signature.
  </Step>

  <Step title="Match the email addresses exactly">
    Confirm the address in Scribe matches the Front channel address **exactly** — same spelling, same domain, no alias.
  </Step>

  <Step title="Retry the installation">
    Once the channel is set up and the addresses line up, reinstall the signature. Scribe reuses the same installation record, so the status changes from **Failed** to **Installed** automatically once it succeeds.
  </Step>
</Steps>

<Info>
  If the issue persists after verifying the channel and email addresses, please [contact our support team](https://go.crisp.chat/chat/embed/?website_id=520828ac-2ec0-40d7-a5fd-b14c66323a7a) for assistance.
</Info>

## Related articles

* [User not found](/en/troubleshooting/user-not-found)
* [Forbidden access](/en/troubleshooting/forbidden-access)
* [Signature installation statuses and errors](/en/signature-installation-statuses-and-errors)