> ## Documentation Index
> Fetch the complete documentation index at: https://help.scribe-mail.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Workspace access lost

> Restore Scribe access when your account is locked because Google Workspace permissions are missing, revoked, or were changed by an administrator.

In some situations, your Scribe account may be locked due to missing [access to your Google Workspace](/en/signature-installation-statuses-and-errors). To address this, follow the steps below.

<Steps>
  <Step title="Go to your Google Workspace admin">
    Open [your Google Workspace admin console](https://admin.google.com/).

    <Frame>
      <img src="https://mintcdn.com/scribe/Z_G2D9X-Tlrxu_Eh/images/google-workspace-access-admin-console-home.png?fit=max&auto=format&n=Z_G2D9X-Tlrxu_Eh&q=85&s=5b05ecaf6b9e67f039f8e552a44ce3c8" alt="Google Workspace admin console home page" width="3452" height="1874" data-path="images/google-workspace-access-admin-console-home.png" />
    </Frame>
  </Step>

  <Step title="Click on Apps">
    In the admin console, click on the Apps section.
  </Step>

  <Step title="Click on Google Workspace Marketplace apps">
    Select the Google Workspace Marketplace apps option.
  </Step>

  <Step title="Click on the Scribe app">
    Find and click on the Scribe app in the list of installed Marketplace apps.

    <Frame>
      <img src="https://mintcdn.com/scribe/Z_G2D9X-Tlrxu_Eh/images/google-workspace-access-scribe-app-marketplace-list.png?fit=max&auto=format&n=Z_G2D9X-Tlrxu_Eh&q=85&s=df92501c460c74f2e41bac168a8a6b6c" alt="Google Workspace Marketplace apps list with Scribe app entry" width="3456" height="1928" data-path="images/google-workspace-access-scribe-app-marketplace-list.png" />
    </Frame>
  </Step>

  <Step title="Grant access to activate the required scopes">
    Click on Grant access to activate the required scopes and restore Scribe permissions.

    <Frame>
      <img src="https://mintcdn.com/scribe/Z_G2D9X-Tlrxu_Eh/images/google-workspace-access-grant-access-button.png?fit=max&auto=format&n=Z_G2D9X-Tlrxu_Eh&q=85&s=219a98dca04ac0e3002040b656b296db" alt="Scribe app details in Google Workspace admin with Grant access button" width="3456" height="1926" data-path="images/google-workspace-access-grant-access-button.png" />
    </Frame>
  </Step>
</Steps>

## Related articles

* [Admin Policy Enforced](/en/troubleshooting/admin-policy-enforced)
* [Google add-in not validating](/en/troubleshooting/google-add-in-not-validating)
* [Sync teammates from Google Workspace](/en/integrations/teammates/google-workspace-teammates)