> ## Documentation Index
> Fetch the complete documentation index at: https://help.scribe-mail.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outlook Web add in signatures not being installed

> Fix a Scribe signature stuck during install for Outlook Web add-in users: log out of Scribe and back in, then contact support if it still does not appear.

For [Outlook Web](/en/integrations/signatures/microsoft-365-client-side) users who have installed the add in, sometimes the signature installation can get stuck.

To fix this, first log out of your Scribe account and then log back in to see if your email signature appears again in your Outlook.

<Info>
  If your signature still does not appear after logging back in, please [contact our support team](https://go.crisp.chat/chat/embed/?website_id=520828ac-2ec0-40d7-a5fd-b14c66323a7a) on the chat so we can investigate the issue with your account.
</Info>

## Related articles

* [Outlook add-in installation is not validating](/en/troubleshooting/outlook-add-in-installation-not-validating)
* [How to update the Scribe Microsoft add-in](/en/troubleshooting/how-to-update-the-scribe-microsoft-add-in)
* [Switch to new Outlook version](/en/troubleshooting/switch-to-new-outlook-version)