> ## Documentation Index
> Fetch the complete documentation index at: https://help.scribe-mail.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to install signature

> Troubleshoot Apple Mail signature installation issues in Scribe, including iCloud Drive settings for Mail and how to manually refresh signatures.

## If you see your Scribe signature in the list

The Scribe signature begins with "Scribe" followed by your email. If you see the signature in the list, [follow this article](/en/integrations/signatures/apple-mail) to finish the installation.

<Frame>
  <img src="https://mintcdn.com/scribe/KUDX8_mR6_d8dnD-/images/unable-install-apple-mail-scribe-signature-in-list.png?fit=max&auto=format&n=KUDX8_mR6_d8dnD-&q=85&s=531016e2c0110feee7de67cac2836f5d" alt="Apple Mail signatures list showing Scribe signature entry" title="Apple Mail signatures list showing Scribe signature entry" width="1600" height="1355" data-path="images/unable-install-apple-mail-scribe-signature-in-list.png" />
</Frame>

## If you do not see the Scribe signature in the list

Follow these steps to check if you are using iCloud Drive for Mail or not.

<Steps>
  <Step title="Open iCloud settings">
    Open your system settings, open the Apple ID tab, and click on iCloud.

    <Frame>
      <img src="https://mintcdn.com/scribe/xbQhr3JjkYildsKM/images/unable-install-icloud-settings-apple-id-tab.png?fit=max&auto=format&n=xbQhr3JjkYildsKM&q=85&s=ce147a3b951f5111c52cea407a4d7100" alt="macOS System Settings with Apple ID and iCloud tab open" width="2050" height="1338" data-path="images/unable-install-icloud-settings-apple-id-tab.png" />
    </Frame>
  </Step>

  <Step title="Open iCloud Drive">
    In the iCloud section, click on iCloud Drive.

    <Frame>
      <img src="https://mintcdn.com/scribe/KUDX8_mR6_d8dnD-/images/unable-install-icloud-drive-option.png?fit=max&auto=format&n=KUDX8_mR6_d8dnD-&q=85&s=5d416d9edbdc6480e8f84470b371a480" alt="iCloud settings panel with iCloud Drive option highlighted" width="1600" height="1246" data-path="images/unable-install-icloud-drive-option.png" />
    </Frame>
  </Step>

  <Step title="Open apps syncing to iCloud Drive">
    In the next window, click on "Apps syncing to iCloud Drive."

    <Frame>
      <img src="https://mintcdn.com/scribe/xbQhr3JjkYildsKM/images/unable-install-apps-syncing-icloud-drive.png?fit=max&auto=format&n=xbQhr3JjkYildsKM&q=85&s=1d294fd53101792bb5c590871bb11026" alt="iCloud Drive window with Apps syncing to iCloud Drive link" width="1350" height="1120" data-path="images/unable-install-apps-syncing-icloud-drive.png" />
    </Frame>
  </Step>

  <Step title="Check the Mail option">
    In the next window, check if the Mail option is active.

    <Frame>
      <img src="https://mintcdn.com/scribe/xbQhr3JjkYildsKM/images/unable-install-icloud-drive-mail-toggle.png?fit=max&auto=format&n=xbQhr3JjkYildsKM&q=85&s=dafea63cf47028df82a6acde34bcd043" alt="iCloud Drive app list with Mail toggle showing active or inactive state" width="1344" height="1186" data-path="images/unable-install-icloud-drive-mail-toggle.png" />
    </Frame>

    If the Mail option is active, you can activate the option "I am using iCloud Drive for Mail" in the Scribe App. Otherwise, disable the same option in the Scribe App.

    <Frame>
      <img src="https://mintcdn.com/scribe/xbQhr3JjkYildsKM/images/unable-install-scribe-app-icloud-drive-setting.png?fit=max&auto=format&n=xbQhr3JjkYildsKM&q=85&s=363b5c84081c461c5707ff9a0d9cbfb7" alt="Scribe app setting to enable iCloud Drive for Mail option" title="Scribe app setting to enable iCloud Drive for Mail option" className="mx-auto" style={{ width:"54%" }} width="798" height="1230" data-path="images/unable-install-scribe-app-icloud-drive-setting.png" />
    </Frame>
  </Step>
</Steps>
