# Outlook Web add-in signatures not being installed For Outlook Web users who have installed the add-in, sometimes the signature installation can get stuck. To fix this, first, log out of your Scribe account and then log back in to see if your email signature appears again in your Outlook. If not, please contact our support on the chat so our team can investigate the issue with your account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.scribe-mail.com/scribe/troubleshooting/microsoft-outlook/outlook-web-add-in-signatures-not-being-installed.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.