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Sign in and sign up

This guide covers everything you need to access Scribe: creating a new account, signing in to an existing one, verifying your email address, and resetting your password if you forget it.

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Create your Scribe account

You can create a Scribe account in three ways, and all of them use your work email. Your work email is the address you use at your company, for example you@yourcompany.com.
Scribe is built for teams, so signing up requires a work email. Personal or free email addresses such as Gmail, Yahoo, or iCloud are not accepted. If you try to use one, you will see the message “Business address is required.”
To get started, open the sign up page and choose how you want to register:
  • Continue with Google: register using your Google work account.
  • Continue with Microsoft 365: register using your Microsoft 365 work account.
  • Continue with email: register with your work email and a password.
If you choose email, follow these steps:
1

Enter your work email and a password

Type your work email and choose a password. Your password must contain at least 10 characters.
2

Agree to the terms and register

Review the Scribe Terms of Service, Privacy Policy, and Cookie Policy, then complete your registration.
3

Verify your email

Scribe sends a verification code to your inbox so you can confirm your address. See Verify your email below.
When you sign up, Scribe automatically creates a workspace for you and starts your free trial. You become the owner of that workspace.

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Sign in to Scribe

If you already have an account, open the login page and sign in with the same method you used when you registered:
  • Continue with Google
  • Continue with Microsoft 365
  • Log in with email, using your work email and password
Scribe marks your most recent method with a Last used label, so you can quickly choose the one you used before.
Always sign in with the same method you used to sign up. If you registered with Google or Microsoft 365, use that button rather than email and password.

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Verify your email

The first time you sign in, Scribe may ask you to confirm your email address. We send a six digit code to your inbox.
1

Open the email from Scribe

Look for the email titled “Verify your email”. If you cannot find it, check your spam folder.
2

Enter the six digit code

Type the code on the verification screen. It submits automatically once all six digits are entered.
The verification code expires within 10 minutes. If it expires, sign in again to receive a new code.
If the code is wrong or out of date, you will see “The confirmation code is invalid or has expired.” Sign in again to get a fresh code.

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Reset your password

If you forget your password, you can set a new one from the login page.
1

Select Forgot your password

On the login page, choose Forgot your password? and enter your work email.
2

Open the reset email

Scribe sends an email titled “Reset password” with a link to create a new password. Check your spam folder if it does not arrive.
3

Set a new password

Follow the link and enter a new password. It must contain at least 10 characters. Once you save it, you are signed in automatically.
Scribe does not have a separate change password screen. To change your password at any time, use the Forgot your password? link on the login page and follow the reset email.
For your security, Scribe shows the same confirmation whether or not the email matches an account, so no one can use the reset form to discover which addresses are registered. Occasionally Scribe may ask you to set a stronger password when you sign in, if your current password no longer meets the latest requirements. Follow the on screen prompt to create a new one.

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Stay signed in and sign out

Scribe keeps you signed in on your device, so you do not need to log in every time you come back. You can sign out whenever you want, which ends your session on that device. If you belong to more than one workspace, you can switch between them inside Scribe. Switching reloads the app so it shows the workspace you selected. To learn more about working across workspaces, see Workspaces.

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Troubleshooting sign in

Here are the most common messages you might see and what to do about them:
  • “Business address is required”: you tried to sign up with a personal or free email. Use your work email instead.
  • “Email already exists” or “This email is already in use”: an account already uses this email. Open the login page and sign in instead of registering.
  • “Domain has already been taken”: your email domain already belongs to a Scribe workspace. Ask your administrator to invite you, or contact support for help.
  • “Invalid email or password”: check your email and password carefully. If you registered with Google or Microsoft 365, use that button rather than a password. If you forgot your password, reset it from the login page.
  • “The confirmation code is invalid or has expired”: your verification code is no longer valid. Sign in again to receive a new one.