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When you install your Scribe signature, we begin tracking signature openings and clicks. If you wish to opt out of this automatic tracking, you can do so from your workspace settings page. We anonymize IP addresses, ensuring that we never store the raw IP addresses of your recipients.

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Data expiration practices

To comply with the EU General Data Protection Regulation (GDPR), we automatically delete data that we no longer need or have a use for. Free plan: Tracking data is retained for 30 days. Paid plan: Tracking data is retained for 1 year. Workspace data (like teammates) is retained until your workspace is deleted or if your workspace remains inactive for 6 months.

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How we track data

Below is a comprehensive list of the data we track. Standard data tracked We automatically collect the following information each time a signature is opened or a link is clicked:
  • IP (anonymized)
  • Country (determined from IP before anonymization)
  • Client name (for example, Chrome or Apple Mail)
  • Client version
  • Device type (for example, mobile, tablet, or laptop)
Customizable data syncing You have the autonomy to select which data you want to sync from your email provider to Scribe. By default, we sync mandatory details like email, along with first name, last name, and job position. You can adjust these settings in your workspace configuration.