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When synchronizing teammate data between Scribe and BambooHR, Scribe matches the primary email in Scribe with the work email field in BambooHR. If a teammate is not syncing correctly, it usually means their work email is missing from BambooHR.

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How to fix this

1

Check the work email field in BambooHR

Go to the employee’s profile in BambooHR and make sure they have a valid work email configured. If the work email field is empty, Scribe will not be able to match the teammate.
2

Trigger a new sync

Once all employees have a valid work email in BambooHR, go back to Scribe and trigger a new synchronization. The data should sync right away.
If the issue persists after adding work emails and triggering a new sync, please contact our support team for assistance.