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Documentation Index

Fetch the complete documentation index at: https://help.scribe-mail.com/llms.txt

Use this file to discover all available pages before exploring further.

If the Scribe add in is not validated within 72 hours by Microsoft, check the following.

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The correct Microsoft account is selected

Make sure you selected the Microsoft account you want to use with Scribe. Users sometimes accidentally choose accounts from different domains. You can verify this in Microsoft AppSource.
Microsoft AppSource showing the Scribe app with account selection

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The correct email is selected

Make sure the email associated with your account is part of your Microsoft 365 organization. You can change this email in Scribe.
Microsoft account showing the selected email address

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You have selected entire organization

Make sure to select the option “entire organization” when installing the app.
Scribe add in installation screen with entire organization selected

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The add in is installed as an integrated app

Ensure the Scribe add in is installed as an integrated app in the Microsoft 365 admin center, not just in your Outlook account. Ask your IT department if necessary.
Microsoft 365 admin center showing Scribe as an integrated app

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Check your Outlook compatibility

The user requires an active Microsoft 365 subscription that includes Outlook Desktop. The Scribe Outlook add in is compatible with the following Outlook versions.

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On Windows

The minimum compatible versions are:
  • For users on the current channel: v16.0.14026.20000
  • For users on the monthly channel: v16.0.14131.20000
  • For users on the semi annual channel: v16.0.14326.10000
Where to find your Office 365 update channel? In Outlook desktop, click on File, then Office Account. In the “About Outlook” section, you will see your update channel.
Outlook desktop showing the Office Account section with update channel information
Where to find the version of your Outlook on Windows? In Outlook desktop, navigate to File, then Office Account, then About Outlook. A window will open displaying your Outlook version.
Outlook About window showing the current version number

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On macOS

The Outlook add in is compatible only with the new version of Outlook for Mac V16.54 (21101001) and later versions. How to activate the new version of Outlook for Mac? Activate the new Outlook version using the toggle at the top right. Click on “Open the new Outlook,” and Outlook will restart using the new version.
Outlook for Mac showing the toggle to switch to the new version
How to determine the version of your Outlook for Mac? Click on the Outlook menu at the top left, then select “About Outlook.”
Outlook for Mac About window showing the current version number
You have to be connected as a Microsoft 365 Global Administrator to install the Scribe Outlook add in.
This integration works for Microsoft 365 users with licenses, not personal Outlook accounts.
This integration will install your Scribe signature on the Microsoft 365 PC and Apple desktop apps, as well as on the Microsoft 365 web version.