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Ask AI is the assistant built into the Scribe web app. Ask it a question about Scribe, describe the signature you want, or ask it to make a change in your workspace. It answers from this help center and from your workspace’s data, in the language you write in, and it asks before it changes anything.
Ask AI is powered by Claude, a model made by Anthropic. Like any AI, it can be wrong: the line under the message field says so, “AI can be wrong. Check before you publish.”

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Where to find Ask AI

  • The Ask AI button sits in the bottom-right corner of every page once you’re signed in. It opens a panel docked on the right of the screen, which goes full width on a narrow window.
  • The keyboard shortcut is ⌘J on Mac and Ctrl+J on Windows. It opens the panel, or brings you back to its message field. Esc closes the panel.
  • In the signature editor, the Ask AI button sits next to the properties sidebar.
  • On the Smart Fields page, an Ask AI button starts a conversation about smart fields.
The button is hidden while you’re onboarding, checking out, or choosing a plan. Those pages show the support chat instead. Ask AI can also open by itself, at most once a week, when it has a suggestion for your workspace. If you close it, it stays quiet for 30 days. To stop it, turn off Open Ask AI by itself when something is worth doing in the panel.

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What can Ask AI do?

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Changes ask first

Outside the editor, every change shows an approval card that says in plain words what will happen, for example “Publish the signature Sales 2026 to 14 mailboxes”. Nothing changes until you click Yes, do it. Click No and Ask AI doesn’t try that change again in the conversation. Ask AI can, with your approval:
  • Create, edit, duplicate, and delete signatures and their variants
  • Choose who gets a signature, then publish and install it. The card names how many mailboxes it reaches.
  • Add and edit teammates, and sync them from your directory
  • Create and edit smart fields, folders, and media library images
  • Create, edit, schedule, pause, and resume campaigns that don’t email your teammates
What Ask AI changed, at the top of the panel, lists the changes it made in the conversation, the latest first.

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In the signature editor

In the editor, Ask AI changes the draft in front of you as you watch, so there is no approval card: every change can be undone with Undo. Start from one of its suggestions, Describe the signature you want, Build it from a screenshot, or Rebuild it from pasted HTML, or write your own request. Ask AI never publishes from the editor: you publish when the design is right.

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Help from our support team

Ask for a person, ask about billing or a legal matter, or let Ask AI fail twice at the same question, and it hands you over to our support team. It writes a short message summing up the conversation and opens the support chat with it, so you don’t have to explain again. You read the message and send it yourself.

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Who can use Ask AI?

Ask AI is for the Owners and Admins of a workspace. People with the Member role don’t see the button. See Members for what each role can do. Ask AI is reaching workspaces gradually, so a workspace created recently may get it later than others. The button appears on its own when Ask AI is turned on for your workspace. If Ask AI can’t open, the panel tells you why:

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What does Ask AI never do?

Some actions stay with you, whatever you ask. Ask AI never:
  • Changes your billing or your plan
  • Deletes your workspace
  • Manages the workspace’s members or their roles
  • Sets up SSO or domains
  • Sends invitations or notifications to your teammates, including campaigns that email them
  • Deletes in bulk
When you ask for one of these, Ask AI says it doesn’t do it, then takes you to the page where you can do it yourself, or hands you over to our support team. It also doesn’t show your invoices (it opens your billing settings instead), and it doesn’t connect integrations for you: it opens the integration so you can connect it yourself. Text inside the pages, signatures, or HTML it reads is treated as content, never as instructions to follow.

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What are Ask AI’s limits?

When you reach a limit, the panel tells you when Ask AI opens again. Days and months reset at 00:00 UTC. The panel keeps your latest conversation in this browser. There is no list of past conversations, and another browser or computer starts a new one.

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What happens to your conversations?

  • What Ask AI uses. Your messages, the images and HTML you add, the page you’re on, the workspace data it reads to answer you or to make a change, and its answers.
  • Who sees them. A conversation is private to you, in the workspace where you started it. Other members of the workspace can’t open it.
  • Who processes them. Answers are written by Anthropic’s Claude model. Anthropic is one of our subprocessors and doesn’t use your conversations to train its models. Neither do we.
  • How long they’re kept. A conversation and its images are deleted 90 days after its last message. Images you saved to your media library stay there. We also keep a record of each exchange to watch quality, cost, and errors: its content is deleted after 30 days.
  • How to delete one now. Click Delete conversation (the trash icon) at the top of the panel. The conversation and its images are deleted at once.
  • How we use them. To provide Ask AI, fix problems, and improve Scribe and Ask AI. Our team may read conversations for that purpose. Personal information is removed before any excerpt is shared in our internal tools.
New conversation starts a new conversation but doesn’t delete the previous one, which is then deleted after 90 days. To remove a conversation right away, click Delete conversation first.
To ask us to stop processing your information with Ask AI, email privacy@scribe-mail.com. Our privacy policy has the full details.

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How do I report a problem?

  • Rate an answer. Under each answer, click the thumbs up (Good answer) or the thumbs down (Bad answer).
  • Report a problem. Under an answer, click Report a problem, describe what went wrong, and click Send. Your report reaches our team with a reference to the conversation, so you don’t have to copy it.
  • Tell Ask AI. Say something doesn’t work. Ask AI asks a few questions about what happened and offers to send a report to our team. It sends nothing unless you say yes.
  • Talk to a person. Ask for one, and Ask AI prepares a message for our support team. You can also click Message Support in the Get Support menu at any time.
If an answer fails, the panel shows “The answer could not be completed.” with three buttons: Retry, Help Center, and Message Support.
  • Members: the roles that decide who can use Ask AI.
  • Editor overview: the editor where Ask AI builds your signatures.
  • Subprocessors: the companies that process data for Scribe, Anthropic included.
  • Scribe MCP server: connect your own AI assistant, like Claude or ChatGPT, to Scribe.