If the issue persists after verifying the email addresses, please contact our support team for assistance.
Front
User not found
Resolve the User Not Found on Front message when Scribe cannot match a teammate to a Front user account, with steps to fix sync mappings safely.
When you receive the “User Not Found on Front” message, Scribe cannot locate a user account with the matching email address in Front.
To resolve this, verify that the user’s email in Scribe matches their Front email address exactly. Check for any typos or discrepancies in the email addresses and ensure the user has an active Front account.