Skip to main content
If the Scribe add-in is not validated within 72 hours by Microsoft, check the following.

​
The correct Microsoft account is selected

Make sure you selected the Microsoft account you want to use with Scribe. Users sometimes accidentally choose accounts from different domains. You can verify this in Microsoft AppSource.
Microsoft AppSource account selector for Scribe add-in installation

​
The correct email is selected

Make sure the email associated with your account is part of your Microsoft 365 organization. You can change this email in Scribe.
Scribe settings page showing email address field linked to Microsoft account

​
You have selected the entire organization

Make sure to select the option “entire organization” when installing the app.
Microsoft 365 admin center add-in deployment with entire organization option selected

​
The add-in is installed as an integrated app

Ensure the Scribe add-in is installed as an integrated app in the Microsoft 365 admin center, not just in your Outlook account. Ask your IT department if necessary.
Microsoft 365 Integrated Apps page showing Scribe as a deployed integrated app

​
Check your Outlook compatibility

The user requires an active Microsoft 365 subscription that includes Outlook Desktop. The Scribe Outlook add-in is compatible with the following Outlook versions.

​
On Windows

The minimum compatible versions are:
  • For users on the current channel: v16.0.14026.20000
  • For users on the monthly channel: v16.0.14131.20000
  • For users on the semi-annual channel: v16.0.14326.10000
Where to find your Office 365 update channel? In Outlook desktop, click on File, then Office Account. In the “About Outlook” section, you will see your update channel.
Outlook for Windows Office Account page showing update channel information
Where to find the version of your Outlook on Windows? In Outlook desktop, navigate to File, then Office Account, then About Outlook. A window will open displaying your Outlook version.
About Outlook dialog on Windows displaying the installed version number

​
On macOS

The Outlook add-in is compatible only with the new version of Outlook for Mac, V16.54 (21101001) and later versions. How to activate the new version of Outlook for Mac? Activate the new Outlook version using the toggle at the top right. Click on “Open the new Outlook,” and Outlook will restart using the new version.
Outlook for Mac with new Outlook toggle in the top-right corner
How to determine the version of your Outlook for Mac? Click on the Outlook menu at the top left, then select “About Outlook.”
About Outlook dialog on Mac showing the installed version number
You have to be connected as a Microsoft 365 Global Administrator to install the Scribe Outlook add-in.
This integration works for Microsoft 365 users with licenses, not personal Outlook accounts.
This integration will install your Scribe signature on the Microsoft 365 PC and Apple desktop apps, as well as on the Microsoft 365 web version.