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Follow these steps to sync your Zoho Mail users and groups with Scribe.
Select only the teammates you want to sync with Scribe.
Changes in your Zoho Mail auto-sync to Scribe.
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Installation guide

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Prerequisites

  • A Scribe account with admin access
  • A Zoho Mail organization, with a Super Admin or Admin account
1

Connect Zoho Mail integration

Import selected teammates from your Zoho Mail organization. You control who gets synced.
You must be a Super Admin or Admin in Zoho Mail to install this integration.
Click Connect Zoho Mail to start the setup.
2

Sign in to your Zoho account

If you are already signed in to Zoho, this step is skipped.
Zoho Accounts sign-in page
3

Accept all the scopes

Scribe only reads your users, their aliases, your groups and your domains. It changes nothing in Zoho Mail and can’t send or read your emails. You can find the scopes we use from the Zoho Mail API here.Check I allow Scribe to access the above data from my Zoho account, then click Accept.
Zoho consent screen listing the read-only Mail scopes Scribe requests
4

Select which teammates to sync with Scribe

You can select teammates from your teammates list or Groups. Select which ones to import now. You can add more later. Their information is also synced so you can auto-fill their signatures later using Smart Field.Two options sit under the list:
  • Auto-sync new teammates added to Zoho Mail: new users in your organization are imported as they appear.
  • Import email aliases: each teammate’s confirmed aliases are imported too, so each alias can get its own signature.
Synchronize Teammates dialog listing Zoho Mail users, with the Teammates and Groups tabs
5

Done, your teammates are synced with Scribe

Go to Signatures to assign teammates and create their signatures. Future updates in your Zoho Mail will be automatically synced with Scribe (new employees, name changes, etc.).
Teammates synced confirmation

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What Scribe syncs from Zoho Mail

Scribe imports the users of your Zoho Mail organization that have an active mailbox. A user whose mailbox is disabled, or whose account is deactivated, is not imported, and is removed from Scribe at the next sync. For each teammate, Scribe reads the fields of the user’s page in the Zoho Mail Admin Console:
  • First name and last name
  • Email address and, if you import them, confirmed aliases
  • Mobile phone and work phone
  • Street address, city, state or province, zip or postal code, and country
  • Custom information fields
  • Job position and department, when Zoho fills them for your users
The Zoho Mail Admin Console has no job title field. To sync one, add it as a custom information field in Zoho Mail, then map it to the Job position Smart Field.
Zoho Mail does not share profile pictures with Scribe. To show a photo in a signature, map the profile picture Smart Field to another source, or fill it in Scribe. Scribe syncs your Zoho Mail organization once a day. Click Refresh on the Teammates page to sync at any time.
Scribe supports Zoho accounts in every Zoho data center except China (zoho.com.cn). One Zoho Mail organization can be connected to one Scribe workspace.

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Disconnect Zoho Mail

When you disconnect Zoho Mail, Scribe revokes its access to your organization. Your teammates stay in Scribe as manual teammates. If you connect Zoho Mail again later, Scribe links the same teammates back instead of creating duplicates.

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Troubleshooting

If the connection fails, Scribe shows one of these messages: If Scribe loses access to your Zoho Mail organization later, see Zoho Mail access lost.