Resolva problemas no add-in da Scribe para Google quando o processo de validação do Google Workspace demora muito, trava ou não é concluído com sucesso.
Se você está esperando há mais de 30 minutos pela validação do seu complemento do Google, verifique os pontos a seguir.
1
Confirme que a conta correta do Google está selecionada
Confirme que você selecionou a conta correta do Google ao instalar o complemento pelo Google Workspace Marketplace. Às vezes os usuários selecionam um domínio diferente da conta Google.
2
Confirme se o e-mail correto está selecionado
Confirme se o e-mail selecionado para instalar o complemento faz parte da sua conta do Google Workspace. Você pode alterar esse e-mail na Scribe acessando a página de integrações e abrindo a integração do Google Workspace:
Quando a integração já está instalada
Quando a integração ainda está em validação
3
Selecione Todos na sua organização
Selecione a opção “Everyone at your organization” ao instalar o aplicativo.
Para conceder as permissões necessárias à Scribe, você precisa ser superadministrador no Google Workspace. Convide alguém de TI se você não for superadministrador.
Esta integração funciona para usuários do Google Workspace, não para contas pessoais do Gmail.
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