# Installation guide
## Step-by-step guide
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### Go to the integration tab
In the signature tab select the Microsoft 365 option then click on "**Install Scribe add-in".** in the right panel.
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### In the Microsoft App source marketplace click on "Get it now"
Click on the button below and install the Scribe Add-in from [Microsoft App Source](https://appsource.microsoft.com/en-US/product/office/WA200004057).
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### Select the correct account
You will be redirected to the Addin installation in your Microsoft 365 admin.If you are redirected to your Outlook Inbox, you are not connected as a global administrator. In that case, the add-in will not work properly.
`
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### Select "Entire organization"
Choose the users for whom you want to deploy the add-in then click Next. We advise you to select "Entire organization" except if you want to test on a small batch of users first.
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### Accept permissions
Click on Accept permissions and accept the permissions in the opened popup.
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### Click on Finish deployment
The add-in will now be deployed in your O365 account and across all the Outlook of your users. Note: According to Microsoft, it can take up to six hours for the app to appear in Outlook. In practice, it's less than 30 minutes.
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### Wait for Microsoft installation validation
**Microsoft is deploying the Scribe Add-in across your team's Outlook accounts.**\
**This process can take up to 72 hours.** Activate template installation and your teammates' signatures will be installed when Microsoft deployment completes. You will be notified by email when the add-in is installed.
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### Go to your signature template then click on the "Activate template installation" button
Once template installation is activated, all teammates assigned to your templates will automatically have their signatures installed in Gmail. 🎉
You can install signatures across all templates or individually with one click. Whenever you modify a template, your Scribe email signatures will automatically update.
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## Troubleshooting
If the Scribe add-in isn't validated within 72 hours by Microsoft check the following
### **The correct Microsoft account is selected**
"Make sure you select the Microsoft account you want to use with Scribe. Users sometimes accidentally choose accounts from different domains. You can verify this in [Microsoft AppSource](https://appsource.microsoft.com/en-us/product/office/WA200004057).
### **The correct email is selected**
Make sure the email **** is part of your Microsoft account.
### **You have selected "entire organization"**
Make sure to select the option **"entire organization"** when installing the app.
### **The add-in is installed as an integrated app**
Ensure the Scribe Add-in is installed as an **integrated app** in the [Microsoft 365 admin center](https://admin.microsoft.com/Adminportal/Home#/Settings/IntegratedApps), not just in your Outlook account. Ask your IT department if necessary.
### Check your Outlook compatibility below.
The user requires an active Microsoft 365 subscription that includes Outlook Desktop. The Scribe Outlook add-in is compatible with the following Outlook versions:
On Windows
Have at least version 2403 (Build 17425.20000) or New Outlook
**Where to find your Office 365 update channel?**
In Outlook desktop, click on File → Office Account. In the "About Outlook" section, you'll see your update channel.
**Where to find the version of your Outlook on Windows?**
In Outlook desktop, navigate to File → Office Account → About Outlook. A window will open displaying your Outlook version.
On MacOS
The Outlook add-in is compatible only with the new version of Outlook for Mac V16.54 (21101001) and later versions.
**How to activate the new version of Outlook for Mac?**
Activate the new Outlook version using the toggle at the top right. Click on "Open the new Outlook", and Outlook will restart using the new version.
**How to determine the version of your Outlook for Mac?**
Click on the Outlook menu at the top left, then select "About Outlook"
## Note
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You have to be connected as a Microsoft 365 Global Administrator to install the Scribe Outlook Add-in.
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This integration works for Microsoft 365 users with licenses, not personal Outlook accounts.
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This integration will install your Scribe signature on the Microsoft 365 PC and Apple desktop apps, as well as on the Microsoft 365 web version.
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For an automated installation, Scribe ensures 24/7 brand consistency. This is achieved by Scribe continuously comparing teammates' signatures to the approved Scribe design. If discrepancies are detected, Scribe automatically triggers a reinstallation of the correct signature design.
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When you move a teammate in your Microsoft Entra ID to another group it automatically moves it to the appropriate Scribe department.
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When you deactivate a license for a user in your email provider, the user's signature will be removed from Scribe as well as from your subscription.
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Rest assured, [Scribe is SOC2 Type II compliant](https://scribe.trust.page/), ensuring the safety of your data.
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**Where to find the version of your Outlook on Windows?**
In Outlook desktop, navigate to File → Office Account → About Outlook. A window will open displaying your Outlook version.
**How to determine the version of your Outlook for Mac?**
Click on the Outlook menu at the top left, then select "About Outlook"
