Installation guide

Step-by-step guide

1

Go to the integration tab

In the signature tab select the Microsoft 365 option then click on "Install Scribe add-in". in the right panel.

2

In the Microsoft App source marketplace click on "Get it now"

Click on the button below and install the Scribe Add-in from Microsoft App Source.

3

Select the correct account

You will be redirected to the Addin installation in your Microsoft 365 admin.If you are redirected to your Outlook Inbox, you are not connected as a global administrator. In that case, the add-in will not work properly.

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4

Select "Entire organization"

Choose the users for whom you want to deploy the add-in then click Next. We advise you to select "Entire organization" except if you want to test on a small batch of users first.

5

Accept permissions

Click on Accept permissions and accept the permissions in the opened popup.

6

Click on Finish deployment

The add-in will now be deployed in your O365 account and across all the Outlook of your users. Note: According to Microsoft, it can take up to six hours for the app to appear in Outlook. In practice, it's less than 30 minutes.

7

Wait for Microsoft installation validation

Microsoft is deploying the Scribe Add-in across your team's Outlook accounts. This process can take up to 72 hours. Activate template installation and your teammates' signatures will be installed when Microsoft deployment completes. You will be notified by email when the add-in is installed.

8

Go to your signature template then click on the "Activate template installation" button

Once template installation is activated, all teammates assigned to your templates will automatically have their signatures installed in Gmail. 🎉

You can install signatures across all templates or individually with one click. Whenever you modify a template, your Scribe email signatures will automatically update.

Troubleshooting

If the Scribe add-in isn't validated within 72 hours by Microsoft check the following

The correct Microsoft account is selected

"Make sure you select the Microsoft account you want to use with Scribe. Users sometimes accidentally choose accounts from different domains. You can verify this in Microsoft AppSource.

The correct email is selected

Make sure the email [e-mail] is part of your Microsoft account.

You have selected "entire organization"

Make sure to select the option "entire organization" when installing the app.

The add-in is installed as an integrated app

Ensure the Scribe Add-in is installed as an integrated app in the Microsoft 365 admin center, not just in your Outlook account. Ask your IT department if necessary.

Check your Outlook compatibility below.

The user requires an active Microsoft 365 subscription that includes Outlook Desktop. The Scribe Outlook add-in is compatible with the following Outlook versions:

On Windows

• For users on the current channel: v16.0.14026.20000

• For users on the monthly channel: v16.0.14131.20000

• For users on the semi-annual channel: v16.0.14326.10000

Where to find your Office 365 update channel?

In Outlook desktop, click on File → Office Account. In the "About Outlook" section, you'll see your update channel.

Where to find the version of your Outlook on Windows?

In Outlook desktop, navigate to File → Office Account → About Outlook. A window will open displaying your Outlook version.

On MacOS

The Outlook add-in is compatible only with the new version of Outlook for Mac V16.54 (21101001) and later versions.

How to activate the new version of Outlook for Mac?

Activate the new Outlook version using the toggle at the top right. Click on "Open the new Outlook", and Outlook will restart using the new version.

How to determine the version of your Outlook for Mac?

Click on the Outlook menu at the top left, then select "About Outlook"

Note

You have to be connected as a Microsoft 365 Global Administrator to install the Scribe Outlook Add-in.

This integration works for Microsoft 365 users with licenses, not personal Outlook accounts.

This integration will install your Scribe signature on the Microsoft 365 PC and Apple desktop apps, as well as on the Microsoft 365 web version.

For an automated installation, Scribe ensures 24/7 brand consistency. This is achieved by Scribe continuously comparing teammates' signatures to the approved Scribe design. If discrepancies are detected, Scribe automatically triggers a reinstallation of the correct signature design.

When you move a teammate in your Microsoft Entra ID to another group it automatically moves it to the appropriate Scribe department.

When you deactivate a license for a user in your email provider, the user's signature will be removed from Scribe as well as from your subscription.

Rest assured, Scribe is SOC2 Type II compliant, ensuring the safety of your data.