Why did my invoice increase from last year?
If you've noticed an increase in your invoice from the previous year, it's crucial to understand the primary factors driving that change. Here's a breakdown:
1. User count adjustment
Your invoice accounts for:
The users were added during the year.
The number of users you plan to have for the upcoming year.
For instance, if you had initially subscribed to Scribe with 50 users on our Business plan, your estimated yearly billing would total $912 ($95 monthly x 12 months).
Now, let's say during the year you added 30 more users to your Scribe account. This increase in users would affect your upcoming invoice.
With 30 new users, your total reaches 80 users. This means that in the following month, you will be charged for the 80-user package minus the cost already paid for 50 users.
2. How users are counted
It's important to note that all users assigned to signature templates in Scribe are counted as paid users. This means if someone is assigned to a signature template but doesn't use or install their Scribe signature, they still count towards your total. We charge for users with a primary email and not for their alias emails.
3. Reducing your invoice
If you're looking to reduce your invoice amount, here are the steps to follow:
Review Each Signature Template
Go through every signature template and identify teammates without installed signatures. Remember, teammates with assigned signature templates but without an installed signature still count as paid users.
Check Installation Status
In each signature template, under the teammate's tab, there's an 'installation status' column. Look for users with a "Not installed" status. These are the users you might consider removing if they are no longer active or using their Scribe signatures. You can also use the Scribe filter to isolate in-click users with no installed signatures.
Remove Users
Follow these steps to remove a user:
Navigate to the Assignment tab of your signature template
Click the edit icon next to your current assignment type
Deselect the user from the teammate's list
The user will be removed from your signature template.
Review Your Invoice
View your billing details in the Billing tab under Scribe settings. Your invoice updates in real time to reflect any changes.
Each invoice shows:
Date of issue
Total amount
User count
Invoice type:
Initial payment
Renewal
Additional users
Billing interval (Monthly or Yearly)
Payment status:
Paid
Pending
Failed
Payment retry option for failed transactions
Note: If a payment fails, you can manually retry it after updating your card information.
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