Why did my invoice increase from last year?

If you've noticed an increase in your invoice from the previous year, it's crucial to understand the primary factors driving that change. Here's a breakdown:

1. User count adjustment

Your invoice accounts for:

  • The users were added during the year.

  • The number of users you plan to have for the upcoming year.

For instance, if you had initially subscribed to Scribe with 50 users on our Business plan, your estimated yearly billing would total $912 ($95 monthly x 12 months).

Now, let's say during the year you added 30 more users to your Scribe account. This increase in users would affect your upcoming invoice.

With 30 new users, your total reaches 80 users. This means that in the following month, you will be charged for the 80-user package minus the cost already paid for 50 users.

2. How users are counted

It's important to note that all users assigned to departments in Scribe are counted as paid users, even if they haven't installed their signatures. This means if someone is assigned to a department but doesn't use or install their Scribe signature, they still count towards your total. We charge for users with a primary email and not for their alias emails.

3. Reducing your invoice

If you're looking to reduce your invoice amount, here are the steps to follow:

Review Each Department

Go through every department and identify teammates without installed signatures. Remember, teammates with assigned departments but without an installed signature still count as paid users.

Check Installation Status

In each department, under the 'status' tab, there's an 'installation status' column. Look for users with a red "Not installed" status. These are the users you might consider removing if they are no longer active or using their Scribe signatures. You can also use the Scribe filter to isolate in one click users with no installed signatures.

Remove Users

To remove a user, navigate to the 'teammates' tab of the respective department. Here, you'll find a trash icon next to the user's name. Clicking this will remove the teammates from the department.

Review Your Invoice

After making adjustments, visit the "Subscription" tab in your Scribe settings again. Your invoice will adjust in real-time to show the updated anticipated charges. If the warning banner disappeared, it means you’re all set.

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