How does Scribe pricing work?

What is Scribe's business model?

Scribe operates on a subscription model. We charge per user, either on a monthly or yearly basis. Opting for yearly billing allows you to save the equivalent of two months and a half. (-20%)

You can quickly create an email signature on Scribe without registering. If you like it, sign up. After signing up you are placed by default on our 7-day trial:

• No card required

• All Scribe features

• Unlimited users

• Unlimited signatures

Once the free trial is over choose among our 3 simple plans:

• Free plan -> from 1 to 2 users (limited features)

• Business plan -> from 3 to 100 users (all features)

• Entreprise plan -> Volume discount from 100+ users. (all features + dedicated support and onboarding)

You can easily upgrade to our Business plan directly within the Scribe interface.

If you are interested in the Enterprise plan, book a call with our Sales team so we can make sure Scribe is the right fit for your company.

What is a paid user?

In Scribe, a paid user refers to a teammate assigned to a signature template to receive a signature. For example, if you sync 1,000 users from your email provider with Scribe and only assign 500 of them to Scribe signature templates, you'll be billed for just those 500 users. We charge for primary email and not alias email.

When a teammate's primary email is assigned to multiple signature templates, they count as a single paid user.

How does pricing adjust when I add or delete teammates?

Your invoice is automatically adjusted when users are added or removed from your signature templates, ensuring you're billed for the pro-rata usage time on Scribe. As you add users beyond your initial package, they will be billed the following month. Conversely, when users are removed, a corresponding deduction will appear on your next invoice.

For annual billing, additional users are charged monthly, giving you better control over expenditures. Additional users are billed on a prorated basis with your annual billing.

When can I cancel my subscription?

You can cancel your monthly or yearly subscription at any time directly from your Scribe settings or by downgrading to a free plan.

Can I get my subscription refunded?

Our monthly and yearly plans are non-refundable.

Do you offer discounts for non-profit and open-source projects?

Non-profit and education discounts

Scribe offers a 30% lifetime discount for:

• Nonprofit organizations

• Public education institutions

• Open-source projects

How to apply the discount

• Organizations with ".org" domains: Discount applies automatically at checkout

• Other eligible organizations: Contact us via chat for a discount code

How does billing work?

For our Business plan, payment is made by card. We support all major payment systems.

For the Enterprise plan, in addition to card payment, bank transfer payment is available starting for contracts over $20K per year.

You can set up several billing emails in the Scribe settings to automatically redirect your invoices to your accounting software or finance department.

What happens when I deactivate a user license in my Microsoft Entra ID or Google Workspace?

When you deactivate a license for a user in your email provider, the user's signature will be removed from Scribe and the user removed from your subscription.

What does "User changes during billing period" mean?

User changes refer to the number of users you added or removed during the current billing period. You'll find the details in your invoices.

What does "Unused time" mean?

Unused time is the portion of your previous subscription you've paid for but haven't used.

What does "Credits" mean?

Credits from your previous subscription represent the time you didn't use. It will be deducted from your upcoming invoices.

What does "Proration" mean?

Proration adjusts your invoice based on changes made during a billing cycle. The amount you see reflects the difference between your new subscription and your previous subscription for the remaining time of the current period.

What happens to my subscription if I start below the 100-user threshold and then exceed 100 users?

Our goal with Scribe is to ensure that you always pay the best price for your number of users without needing to monitor it as your organization grows.

Scribe will automatically move you to the best plan based on the number of users who need a signature.

If you start with an 80-user package and then exceed 100 users, you will be automatically switched to our Enterprise plan. This ensures you continue to receive the best price for your current number of users.

Once you've been switched to the Enterprise plan, you'll be able to see the price details in your Scribe settings, so you always know what you're paying for.

What do you mean by removing CO2 from the atmosphere with Stripe Climate?

Together we remove CO2. To play our part in addressing climate change we direct 1% of our revenue to help scale emerging carbon removal technologies through Stripe Climate, aiming to remove CO₂ from the atmosphere. Learn more.