Scribe Help Center
Scribe Help Center
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    • General FAQ
      • Do my teammates have to be involved to install their email signature?
      • How long does it take to set-up Scribe?
      • Which departments have to be involved in the set-up of Scribe?
      • Which email signature templates do you have?
      • Can I add a 'book a demo' call to action for my Sales team email signatures?
      • Can I add a promotional banner in my email signature?
      • Can I add a GIF in my email signature?
      • Does Scribe email signatures work on mobile?
      • Does Scribe email signatures compatible with all email clients?
      • How do Scribe email signatures work with an email alias?
      • Can my teammates see their Scribe email signature when they compose an email?
      • What if my teammates still edit manually their signatures in their email clients settings?
      • Which fonts can I use in my Scribe email signature?
      • How can I remove Scribe watermark from my email signatures?
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      • Office 365 - Microsoft endpoint manager (for users with no M365 licences)
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      • Outlook Mac (user without M365 licence)
      • Apple Mail
      • Salesloft
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      • Gmail (user without Google Workspace licence)
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      • Others
  • Add Teammates
    • Adding teammates in Scribe
    • Google Workspace
    • Microsoft Entra ID
    • Upload CSV
    • Add teammates manually
  • Auto-fill signatures information
    • How to auto-fill your teammates' email signature information?
    • Integrations
      • HRIS
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    • What is a workspace in Scribe?
    • What are members?
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    • How do I configure my DNS?
    • Why should I configure a sending domain for an email signature tool?
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    • What Scribe does concerning security?
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    • How do I configure SSO/SAML in Scribe?
    • How do I configure 2FA in Scribe?
    • Integrations
      • Google Workspace Directory
      • Google Workspace Gmail
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      • Okta
      • Charthop
      • Pingboard
      • Rippling
      • Lucca
      • Payfit
      • Outreach
      • Calendly
  • Pricing
    • How does Scribe pricing work?
    • Why did my invoice increase from last year?
  • Troubleshooting
    • General use-case
    • Apple Mail
      • Unable to install signature
      • Images are not showing
    • Google (Gmail)
      • Is your Gmail settings correctly set-up?
      • Google Workspace access lost
      • Google add-in not validating
      • Admin Policy Enforced
      • Gmail IOS app - Signature not showing up
      • Setting Up Gmail Auto-Responder
    • Microsoft (Outlook)
      • Outlook add-in installation not validating
      • Outlook Web add-in signatures not being installed
      • How to update the Outlook Add-in
      • Switch to new Outlook version
    • Front
      • User not found
      • Forbidden access
  • Data protection
    • How does Scribe complies with GDPR?
    • Data subject request form
    • How do I delete my workspace data?
    • How does Scribe track and store data?
  • Climate
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On this page
  • The correct Microsoft account is selected
  • The correct email is selected
  • You have selected "entire organization"
  • The add-in is installed as an integrated app
  • Check your Outlook compatibility below.
  • Note
  1. Troubleshooting
  2. Microsoft (Outlook)

Outlook add-in installation not validating

PreviousMicrosoft (Outlook)NextOutlook Web add-in signatures not being installed

Last updated 24 days ago

If the Scribe add-in isn't validated within 72 hours by Microsoft check the following

The correct Microsoft account is selected

"Make sure you select the Microsoft account you want to use with Scribe. Users sometimes accidentally choose accounts from different domains. You can verify this in Microsoft AppSource.

The correct email is selected

Make sure the email gil@scribemailtest.onmicrosoft.com is part of your Microsoft account.

You have selected "entire organization"

Make sure to select the option "entire organization" when installing the app.

The add-in is installed as an integrated app

Ensure the Scribe Add-in is installed as an integrated app in the Microsoft 365 admin center, not just in your Outlook account. Ask your IT department if necessary.

Check your Outlook compatibility below.

The user requires an active Microsoft 365 subscription that includes Outlook Desktop. The Scribe Outlook add-in is compatible with the following Outlook versions:

On Windows

  • For users on the current channel: v16.0.14026.20000

  • For users on the monthly channel: v16.0.14131.20000

  • For users on the semi-annual channel: v16.0.14326.10000

Where to find your Office 365 update channel?

In Outlook desktop, click on File → Office Account. In the "About Outlook" section, you'll see your update channel.

Where to find the version of your Outlook on Windows?

In Outlook desktop, navigate to File → Office Account → About Outlook. A window will open displaying your Outlook version.

On MacOS

The Outlook add-in is compatible only with the new version of Outlook for Mac V16.54 (21101001) and later versions.

How to activate the new version of Outlook for Mac?

Activate the new Outlook version using the toggle at the top right. Click on "Open the new Outlook", and Outlook will restart using the new version.

How to determine the version of your Outlook for Mac?

Click on the Outlook menu at the top left, then select "About Outlook"

Note

You have to be connected as a Microsoft 365 Global Administrator to install the Scribe Outlook Add-in.

This integration works for Microsoft 365 users with licenses, not personal Outlook accounts.

This integration will install your Scribe signature on the Microsoft 365 PC and Apple desktop apps, as well as on the Microsoft 365 web version.