Outlook add-in installation not validating

If the Scribe add-in isn't validated within 72 hours by Microsoft check the following

The correct Microsoft account is selected

"Make sure you select the Microsoft account you want to use with Scribe. Users sometimes accidentally choose accounts from different domains. You can verify this in Microsoft AppSource.

The correct email is selected

Make sure the email [e-mail] is part of your Microsoft account.

You have selected "entire organization"

Make sure to select the option "entire organization" when installing the app.

The add-in is installed as an integrated app

Ensure the Scribe Add-in is installed as an integrated app in the Microsoft 365 admin center, not just in your Outlook account. Ask your IT department if necessary.

Check your Outlook compatibility below.

The user requires an active Microsoft 365 subscription that includes Outlook Desktop. The Scribe Outlook add-in is compatible with the following Outlook versions:

On Windows

• For users on the current channel: v16.0.14026.20000

• For users on the monthly channel: v16.0.14131.20000

• For users on the semi-annual channel: v16.0.14326.10000

Where to find your Office 365 update channel?

In Outlook desktop, click on File → Office Account. In the "About Outlook" section, you'll see your update channel.

Where to find the version of your Outlook on Windows?

In Outlook desktop, navigate to File → Office Account → About Outlook. A window will open displaying your Outlook version.

On MacOS

The Outlook add-in is compatible only with the new version of Outlook for Mac V16.54 (21101001) and later versions.

How to activate the new version of Outlook for Mac?

Activate the new Outlook version using the toggle at the top right. Click on "Open the new Outlook", and Outlook will restart using the new version.

How to determine the version of your Outlook for Mac?

Click on the Outlook menu at the top left, then select "About Outlook"

Note

You have to be connected as a Microsoft 365 Global Administrator to install the Scribe Outlook Add-in.

This integration works for Microsoft 365 users with licenses, not personal Outlook accounts.

This integration will install your Scribe signature on the Microsoft 365 PC and Apple desktop apps, as well as on the Microsoft 365 web version.