# Outlook add-in installation not validating

If the Scribe add-in isn't validated within 72 hours by Microsoft check the following

### **The correct Microsoft account is selected**

"Make sure you select the Microsoft account you want to use with Scribe. Users sometimes accidentally choose accounts from different domains. You can verify this in [Microsoft AppSource](https://appsource.microsoft.com/en-us/product/office/WA200004057).

<figure><img src="/files/s8lII40nO2ULfg2dgy8o" alt=""><figcaption></figcaption></figure>

### **The correct email is selected**

Make sure the email **<gil@scribemailtest.onmicrosoft.com>** is part of your Microsoft account.

<figure><img src="/files/naAcNMRb0M3BysZmHVI4" alt=""><figcaption></figcaption></figure>

### **You have selected "entire organization"**

Make sure to select the option **"entire organization"** when installing the app.

<figure><img src="/files/E4c9aQYBCe33l5M8mTW9" alt=""><figcaption></figcaption></figure>

### **The add-in is installed as an integrated app**

Ensure the Scribe Add-in is installed as an **integrated app** in the [Microsoft 365 admin center](https://admin.microsoft.com/Adminportal/Home#/Settings/IntegratedApps), not just in your Outlook account. Ask your IT department if necessary.

<figure><img src="/files/PhFkmqU2VtScMRArF1Go" alt=""><figcaption></figcaption></figure>

### Check your Outlook compatibility below.

The user requires an active Microsoft 365 subscription that includes Outlook Desktop. The Scribe Outlook add-in is compatible with the following Outlook versions:

<details>

<summary><strong>On Windows</strong></summary>

* For users on the current channel: v16.0.14026.20000&#x20;
* For users on the monthly channel: v16.0.14131.20000&#x20;
* For users on the semi-annual channel: v16.0.14326.10000

**Where to find your Office 365 update channel?**&#x20;

In Outlook desktop, click on File → Office Account. In the "About Outlook" section, you'll see your update channel.

<img src="/files/J1pVkYd2sazc92PC8KYk" alt="" data-size="original">

**Where to find the version of your Outlook on Windows?**

In Outlook desktop, navigate to File → Office Account → About Outlook. A window will open displaying your Outlook version.

<img src="/files/mn5sliqoKPuAQ41EpZ4z" alt="" data-size="original">

</details>

<details>

<summary>On MacOS</summary>

The Outlook add-in is compatible only with the new version of Outlook for Mac V16.54 (21101001) and later versions.

**How to activate the new version of Outlook for Mac?**

Activate the new Outlook version using the toggle at the top right. Click on "Open the new Outlook", and Outlook will restart using the new version.

<img src="/files/oRCWn578IvOHwpJa1Yu6" alt="" data-size="original">

**How to determine the version of your Outlook for Mac?**&#x20;

Click on the Outlook menu at the top left, then select "About Outlook"

<img src="/files/t8Yfbp1XZPgDbDaWtQ8y" alt="" data-size="original">

</details>

## Note

{% hint style="warning" %}
You have to be connected as a Microsoft 365 Global Administrator to install the Scribe Outlook Add-in.
{% endhint %}

{% hint style="warning" %}
This integration works for Microsoft 365 users with licenses, not personal Outlook accounts.
{% endhint %}

{% hint style="info" %}
This integration will install your Scribe signature on the Microsoft 365 PC and Apple desktop apps, as well as on the Microsoft 365 web version.
{% endhint %}


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