Shared inbox

What is a Shared Mailbox?

A shared mailbox is a mailbox that multiple team members can use to read and send email messages. For example, [email protected] or [email protected] can be accessed by multiple people in your organization.

How Scribe Handles Shared Mailboxes

When using Scribe with Microsoft shared mailboxes:

• Signatures can be applied to any shared mailbox you have access to

• Each shared mailbox can have its unique signature template

• Changes to shared mailbox signatures update automatically for all users

• The same signature template can be used across multiple shared mailboxes

Setting Up Signatures for Shared Mailboxes

1. Ensure you have access rights to the shared mailbox

2. Assign the shared mailbox email to a signature template

3. Activate template installation

Best Practices

• Create dedicated templates for shared mailboxes to maintain consistent branding

• Regularly review shared mailbox signatures to ensure information is up to date

• Consider using different templates for different types of shared mailboxes (e.g., support, sales, info)

• Remember that any changes to the template will affect all users of the shared mailbox

Important Notes

• Users must have appropriate permissions to access and use shared mailboxes

• All users of the shared mailbox will see the same signature when sending emails