Résolvez les problèmes liés au module complémentaire Scribe pour Google lorsque la validation Google Workspace est trop longue, se bloque ou échoue.
Si vous attendez depuis plus de 30 minutes la validation de votre add-in Google, vérifiez les points suivants.
1
Vérifier que le bon compte Google est sélectionné
Assurez-vous d’avoir sélectionné le bon compte Google lors de l’installation du module complémentaire depuis le Google Workspace Marketplace. Il arrive que les utilisateurs sélectionnent un autre nom de domaine de leur compte Google.
2
Vérifier que le bon e-mail est sélectionné
Vérifiez que l’e-mail que vous avez sélectionné pour installer l’add-in fait bien partie de votre compte Google Workspace. Vous pouvez modifier cet e-mail dans Scribe en accédant à la page Intégrations et en ouvrant l’intégration Google Workspace :
Lorsque l'intégration est déjà installée
Lorsque l'intégration est en cours de validation
3
Sélectionner Tous les membres de votre organisation
Veillez à sélectionner l’option “Everyone at your organization” lors de l’installation de l’application.
Pour accorder à Scribe les autorisations requises, vous devez être super administrateur de votre Google Workspace. Si ce n’est pas votre cas, invitez un membre de l’équipe IT.
Cette intégration fonctionne pour les utilisateurs Google Workspace, pas pour les comptes Gmail personnels.
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